Power Cycling
- If you are using a router unplug the power from it for about 15 seconds then plug it back in.
- After all of the lights come back on and are same color try your connection again to see if it works.
- If there is no connection locate the power supply that is linked to the modem that is installed on your roof. This unit should say Motorola on it and should have a green light on. Unplug the adapter and wait for the light to go out. Plug the adapter back in and wait for about 20 seconds then try your connection again.

*Note: If the power supply does 'not' have a green light on it - try it in another outlet. If the light is still out the power supply  could be bad and will need to be replaced.

Logging Into Your Modem
(Note: You do not need an Internet connection to do the following step.)

- Bring up your web browser and clear out the address then type in: 10.0.0.1 and hit 'Enter'
- A Canopy page should come up - you are now logged into your modem.
- Look for the 'Power Level': The lower the number is - the better the signal is. If you are seeing -80+ DB then you may require a service call to help improve your signal.

Router Problems
- Try power cycling the router first by unplugging the power / wait 10 seconds / plug the router back in and wait for the lights to come back on (refer to the documentation that came with the router to know what the lights mean and what colors they should be)
- If there is  no connection try bypassing the router. (Note: If you know you are using a Static IP you will need to manually configure your Network Card to use a Static IP)
- Unplug the 'little black splitter' (Injector) from the Internet port on the back of the router and plug it directly into your computer (Note: if you computer is hardwired to the router - unplug the cable going to router from the back of your computer and plug the 'little black splitter/injector) in its place.
- Wait about 10 seconds and check and see if you have a connection.

Wireless / Cordless Devices Interferring
- It's possible you may have a cordless phone or other wireless/cordless device that is interferring with our equipment causing intermittent or no connection.
- 'ANY' type of wireless device using the same frequency could cause a problem with your connection.
- Disable these devices and see if your connection comes back or improves.

Virus / Spyware / Malware Problems
- If your computer is running slow / Takes a long time to boot up / Receive frequent pop-up windows / Receive contant alerts that your computer is infected. These are sure signs your computer probably has 'something' running on it that needs to be cleaned up.
- Check and make sure your Internet Security / Antivirus / Anti Spyware software is up to date. It's possible the software that you have installed is not detecting the 'bad stuff'.
- If you are unsure your computer is infected you can do a free virus scan at www.Kaspersky.com Their free scan will not remove the infection but they can determine if your PC is
- If your computer is infected it will need to be checked out by a professional to clean up your system. CSInet has our own Service Dept. that can assist with an infected computer.